What is a Business Process Architecture?
- A process architecture is a visual, hierarchical model of the processes of an organisation. It is a critical business blueprint that guides decision-makers and executes strategy. Usually created to include, initially, the two or three highest levels, the process architecture provides a powerful visualization and management tool.
- It also captures related resources, documentation, performance measures, measurement methods, and governance arrangements.
Our approach to Business Process Architecture
- Cross-functional business processes are the only way any organisation can deliver value to customers and external stakeholders. More than just a picture or a model, the process architecture is a daily aid to strategic and operational management for continuous improvement and delivery of sustainable customer service excellence.
- Through a series of workshops and discovery sessions, Drivit helps clients create a viable business process architecture by:
- Identifying and understanding the organisation’s strategic intent
- Discovering the organisation’s value proposition(s)
- Naming and mapping the highest level (level 0) core processes
- Decomposing the level 0 core processes to level 1
- Decomposing the level 1 processes to level 2 business processes and so on
- Documenting and decomposing the shared management and support processes
Business Process Architecture Services
- Discovery and documentation of the process architecture
- Definition of the key performance measures for processes in the architecture
- Development of governance arrangements for ongoing process management
- Mapping of process architecture to strategic objectives
- Mapping of process architecture to organisational functions
- Process architecture health check to assess status and development activities.
Why Business Process Architecture can help your enterprise:
- Choose wisely: every organisation has many processes; where is the best return-on-effort in process analysis and improvement?
- Get real: translate the highly-crafted words of the mission and vision statements into the practical reality of how those promises are delivered.
- Focus on value: develop and maintain a process architecture to constantly focus the whole organisation on value delivery.
- Create powerful conversations: asking “who are our customers and what value do they get from us?” forces profound discussions.
- Get moving: focus everyone on value delivery by defining, measuring, reporting and discussing process performance.
